Privacy policy
Last updated: September 2, 2026
At Čistá forma prostoru, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Sochařská pohotovost s.r.o. collects, uses, stores and protects personal data when you visit our online store, place an order, contact us, or subscribe to our marketing communications.
We process personal data in accordance with applicable Czech and European Union data protection laws, including the General Data Protection Regulation (GDPR).
1. Data Controller
The controller of your personal data is:
Sochařská pohotovost s.r.o. Company ID (IČO): 069 11 358 VAT ID (DIČ): CZ06911358 Útěchovice č.ev. 158 471 28 Hamr na Jezeře Czech Republic
Email: cistaformaprostorucz@gmail.com Phone: +420 728 150 412
2. Personal Data We Collect
Depending on how you use our online store, we may process:
• your name and surname;
• billing and delivery address;
• email address;
• telephone number;
• order and payment information;
• information you provide when communicating with us;
• information related to returns, refunds and complaints;
• information necessary to provide customer support;
• technical information related to your use of our website, such as IP address, browser type and device information;
• information collected through cookies and similar technologies, where applicable.
We collect only personal data that is reasonably necessary for the relevant purpose.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
Processing and Delivering Orders
We use your information to process your order, confirm your purchase, arrange payment and delivery, provide customer support, and handle returns or complaints.
Legal Obligations
We may process and retain certain information in order to comply with legal, tax, accounting and other obligations.
Customer Communication
We may use your contact details to communicate with you regarding your order, payment, delivery, return, complaint or other matters related to your purchase.
Marketing Communications
If you subscribe to our newsletter or otherwise provide the required consent, we may use your email address to send information about our products, collections, news and offers.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at cistaformaprostorucz@gmail.com.
4. Legal Bases for Processing
Depending on the circumstances, we process personal data on the following legal bases:
• Performance of a contract – where processing is necessary to process and fulfil your order.
• Legal obligation – where we are required to process or retain certain information by law.
• Legitimate interest – for example, to protect our business, prevent fraud, handle claims, or communicate with existing customers about relevant products where permitted by law.
• Consent – where consent is required, for example for certain marketing activities or non-essential cookies.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
5. Payment Information
Payments may be processed using the payment methods available during checkout, including payment cards, Apple Pay and Google Pay.
When payment is processed through an external payment service provider, we do not need to store complete payment card details in our own systems.
Payment information is processed by the relevant payment service provider in accordance with its own privacy policy and applicable laws.
6. Shopify
Our online store is operated using the Shopify platform, which provides the technical infrastructure for our online store and supports order processing.
Shopify may process certain personal data in connection with providing its services.
7. Service Providers
We may share personal data with trusted service providers where necessary for operating our business.
These may include:
• payment service providers;
• shipping and logistics providers;
• Shopify and technology service providers;
• IT and hosting providers;
• accounting and professional advisers;
• email and marketing service providers, where used.
These providers may process personal data only to the extent necessary to provide their services and in accordance with applicable data protection laws.
We do not sell your personal data.
8. Transfers Outside the European Economic Area
Some of our service providers, particularly technology providers, may process personal data outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, we take appropriate measures to ensure that such transfers comply with applicable data protection laws.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the operation and security of the online store. Other cookies may be used for analytical, functional or marketing purposes.
Where required by applicable law, we use non-essential cookies only with your consent.
You can manage your cookie preferences through the cookie settings available on our website.
10. Newsletter
If you subscribe to our newsletter, we may use your email address to send marketing communications regarding our products, collections, news and offers.
You may unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting:
cistaformaprostorucz@gmail.com
Unsubscribing from marketing communications does not affect essential emails relating to your orders, payments, deliveries, returns or other contractual matters.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
Certain information relating to orders, invoices and accounting records may need to be retained for longer periods where required by tax, accounting or other applicable laws.
When personal data is no longer required and there is no legal reason to retain it, we will delete or securely dispose of it.
12. Your Rights
Subject to applicable law, you may have the right to:
• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing activities;
• request data portability where the legal requirements are met;
• withdraw consent where processing is based on consent;
• lodge a complaint with the relevant data protection authority.
To exercise your rights, you can contact us at:
cistaformaprostorucz@gmail.com
In certain circumstances, we may need to verify your identity before processing your request.
13. Right to Lodge a Complaint
If you believe that we have processed your personal data unlawfully or otherwise violated your data protection rights, you have the right to lodge a complaint with the competent supervisory authority.
In the Czech Republic, the supervisory authority is:
Úřad pro ochranu osobních údajů Office for Personal Data Protection
14. Children's Privacy
Our online store is intended for consumers who are legally capable of entering into purchase contracts under applicable law.
We do not knowingly collect children's personal data where such collection is prohibited by applicable law.
15. Data Security
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, particularly in connection with changes to our business, technologies, services or legal requirements.
The current version will always be published on this page together with the date of the latest update.
17. Contact
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Sochařská pohotovost s.r.o. Útěchovice č.ev. 158 471 28 Hamr na Jezeře Czech Republic
Email: cistaformaprostorucz@gmail.com
Phone: +420 728 150 412